Refund Policy

Last Updated: January 2026

This Refund Policy explains when refunds may be available and how to request one.

Our Commitment to Customer Satisfaction

At Novi AI, we regard customer satisfaction to be most important. We strive to ensure that our customers are completely happy with both our products and our service. In the unlikely event that you are dissatisfied with, or even if you just have questions about, any aspect of our products or service, please contact our Customer Support Team without delay.

Contact our Customer Support Team via our support page: https://www.noviai.ai/support/

Requesting a Refund

Sometimes, despite our best intentions, a customer may want to cancel their order. If that is the case, we respectfully request that they complete a "Request Refund" form (or submit a refund request through support).

To complete the request, you will need the following:

  • Product name.
  • Order reference number.
  • Email address used when making the purchase.
  • Reason for requesting a refund.

Novi AI aims to process each request for a refund within one business day of receiving the request. Each request is assessed according to the criteria listed below.

Money Back Guarantee

Novi AI products generally feature "free trial" versions, which allow the customer to test the tools for flaws, and to ensure that they are working correctly on their device and workflow.

If no problems were evident, and communicated to Novi AI's Customer Support Team, during the 30-day trial period, then the order may not be cancelled.

Eligibility for Refund

Under the 30-day Money Back Guarantee, refunds will only be granted in the following circumstances, with the money credited to the account originally used to make the purchase:

  • If the tool malfunctions due to a technical problem that is unable to be resolved within the trial period, and the customer is unwilling to wait for a software update, Novi AI will refund the purchase price.
  • If the online tool suffers a fatal malfunction, Novi AI will either refund the purchase price, or offer an exchange for a different product, at the customer's discretion.
  • If the customer mistakenly duplicates the purchase of the software, or purchases a similar type of software, then Novi AI will either refund the purchase price of one of them or offer an exchange for a different product.
  • If the order information for the tool has not been received by the customer within 24 hours of making payment, and the customer has not received a response from the Customer Support Team within 48 hours of notifying them of the issue, then Novi AI may either cancel the order or offer a full refund.
  • If the customer does not receive an auto-renewal notification by email prior to the subscription being auto-renewed against the customer's wishes, Novi AI will offer a refund if contacted within 7 days of the renewal.
  • If two or more payments were made for the same product due to a technical issue with the customer's payment platform, Novi AI will refund the extra payments.

Ineligibility for Refund

Unfortunately, there are circumstances where Novi AI will not be able to offer a refund but may offer an exchange for a different type of tools. These circumstances are detailed below:

  • Since purchasing, the customer has found the same product being sold elsewhere for a lower price.
  • Since purchasing, the customer has bought a similar product from a different provider.
  • The customer purchased the product on special terms during a sales promotion.
  • The customer has repeatedly and intentionally purchased similar products.
  • Since third-party payment processing services are used, it is not possible for Novi AI to monitor the legitimacy of payments, so fraudulent use of credit cards and unauthorized transfers must be resolved between the customer and the issuer of their credit card(s). Novi AI will assist where able.
  • Failing to properly understand the functions and capabilities of the product(s) through not reading the product description thoroughly before purchasing the software.
  • Refusal to supply a reason for requesting a refund.

We're Here to Help

As stated in our Refund Policy above, Novi AI is committed to customer satisfaction. To that end, Novi AI's Customer Support Team is always willing to take feedback and consider suggestions from customers. Novi AI will make every effort to resolve customers' problems.