Novi AI
Frequently Asked Questions (FAQ)

Hot FAQs
Product FAQs
Sales FAQs

Still have questions?

Our support team is here to help you get the most out of Novi AI.

Hot FAQs
Product FAQs
Sales FAQs

Hot FAQs

What can Novi AI do for me?

Novi AI helps you turn stories or novels into videos with a single click. You can also generate AI-created images and short videos, then publish them on social media platforms to grow and monetize your traffic.

Can I use Novi AI to generate original videos for free?

Yes. New users receive a certain number of free coins to try different features. When your coins run out, you can purchase additional coins as needed. For long-term use, becoming a Novi AI member offers the best value.

How long does it take to generate a video?

Video generation time depends on content length and network conditions. In most cases, converting a 1,000-word story into a video takes around 5 minutes.

Why did my video generation fail?

Video generation may fail due to special characters or restricted words, unstable network connections, character limits, model issues, or high server load. After fixing the issue, you can try generating the video again. If the problem persists, please contact us at support@noviai.ai with details such as prompts, screenshots, or error messages.

How can I contact support if I encounter issues or am not satisfied with the results?

If you experience any issues or are unhappy with the generated content, please contact us at support@noviai.ai. Our support team will be happy to assist you.

Product FAQs

Can I choose the video style and type freely?

Yes. Novi AI offers a wide range of video styles. You can also customize aspect ratio, voiceover, background music, subtitle size, and other visual settings.

What languages does Novi AI support for video and story generation?

Novi AI currently supports English, Indonesian, Russian, Italian, German, Spanish, French, Filipino, Malaysian, Japanese, Korean, and Chinese. We are continuously adding more languages. If you have specific requests, please contact us at support@noviai.ai.

On which devices can I use Novi AI?

Novi AI works on most devices, including Android phones, iPhones, iPads, Windows PCs, and other modern browsers.

Are my subscription benefits and past creations shared across platforms?

Your subscription benefits are only valid on the platform where they were purchased, and benefits on each platform are managed independently. However, all creations associated with your account are synced and can be accessed across platforms after you sign in.

Does Novi AI support both text-to-video and image-to-video creation?

Yes. Novi AI supports text-to-video, image-to-video, and story-to-video generation, allowing flexible creative workflows.

Sales FAQs

Can I cancel my subscription at any time?

Yes. You can cancel your subscription at any time through your account settings. Your membership benefits will remain active until the end of the current billing period.

Does Novi AI offer refunds?

Refund eligibility depends on your purchase type and usage. If you believe you qualify for a refund, please contact support@noviai.ai with your order details, and our team will review your request.

Still have questions?

Our support team is here to help you get the most out of Novi AI.